Original Letter Here
An anonymous letter to RIM amasses attention and responses from it's employees:
Responses here
Now as a non-blackberry user, [so that I may not be biased towards their products], even I could agree with the employees saying that their product is incomplete or good. When things appear at this stage, it is obvious that the company does need some massive over haul [perhaps changing their developmental models to more agile such as XP?]
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